Why Mozilla's Firefox plug-ins keep crashing?
Mozilla's plug-ins have crashed 4 times within the hour today. My Java is up to date. My Adobe Flash Player is up to date. My Shockwave is up to date. Why do Mozilla keep crashing? It's suppose to be up to date but something is constantly causing this to crash. My Mozilla keeps crashing on a daily basis. It wasn't doing so until the past 3 updates. After those updates some of my add-ons have been disabled which weren't before these updates. If nothing is broke then don't fix it. These so-called Mozilla Firefox updates are killing me when I'm getting constant crashes daily.
All Replies (19)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
I keep 'sending' crash reports and Mozilla keeps 'crashing'. I'm now having trouble viewing movies and TV shows. I can't watch any w/o Mozilla crashing. If I could downgrade to where Mozilla wasn't crashing daily I would.
Please tell us the crash report numbers. Without them our help is limited.
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157 Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
Having more than one version of a program may cause issues.
Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/
When you say crash report numbers what do you mean? Do you mean how many times it crashed or something else?
I didn't know I had Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157 Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144.
How is it that you know and I don't?
I have done the steps mentioned in uninstalling and re-installing Adobe Flash.
Now I have to see about the last to see if this will solve my plug-in crash problems.
There is a watch dog program that watches Firefox, and if there is a crash, it will send a report to the Mozilla servers for the programers to look at.
When we are given the report numbers, we can look at the report and see what was going on at the time.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Frame Module Signature Source 0 ntdll.dll ZwWaitForMultipleObjects 1 kernel32.dll BaseDllOpenMappingTarget 2 user32.dll IsInsideMessagePumpHook 3 user32.dll MsgWaitForMultipleObjects 4 npswf32_16_0_0_305.dll F_1152915508____ F117835525_______________:118 5 npswf32_16_0_0_305.dll F2166389_________ F_851861807__________________________________________________________:552 6 npswf32_16_0_0_305.dll F_917831355_____________ F_851861807__________________________________________________________:488 7 npswf32_16_0_0_305.dll F1315696776___________ F_851861807_________________________:439 8 npswf32_16_0_0_305.dll F_1428703866____________ F_766591945__________________________________________:203 9 npswf32_16_0_0_305.dll F845925699__________ F1677514683_________________________________________:104 10 npswf32_16_0_0_305.dll F1471391699__________________ F742694549________________________:326 11 xul.dll mozilla::plugins::PluginScriptableObjectChild::AnswerHasProperty (mozilla::plugins::PPluginIdentifierChild*, bool*) dom/plugins/ipc/PluginScriptableObjectChild.cpp 12 xul.dll mozilla::plugins::PPluginScriptableObjectChild::OnCallReceived(IPC::Message const&, IPC::Message*&) obj-firefox/ipc/ipdl/PPluginScriptableObjectChild.cpp 13 xul.dll mozilla::plugins::PPluginModuleChild::OnCallReceived(IPC::Message const&, IPC::Message*&) obj-firefox/ipc/ipdl/PPluginModuleChild.cpp 14 xul.dll mozilla::ipc::MessageChannel::DispatchInterruptMessage(IPC::Message const&, unsigned int) ipc/glue/MessageChannel.cpp 15 xul.dll mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*) ipc/glue/MessageChannel.cpp 16 xul.dll mozilla::plugins::PPluginScriptableObjectChild::CallNPN_Evaluate(nsCString const&, mozilla::plugins::Variant*, bool*) obj-firefox/ipc/ipdl/PPluginScriptableObjectChild.cpp 17 xul.dll mozilla::plugins::PluginScriptableObjectChild::Evaluate(_NPString*, _NPVariant*) dom/plugins/ipc/PluginScriptableObjectChild.cpp 18 xul.dll mozilla::plugins::child::_evaluate dom/plugins/ipc/PluginModuleChild.cpp 19 npswf32_16_0_0_305.dll F1759705523_________________ _ F_715140683______________________________________:788 20 npswf32_16_0_0_305.dll F1560148926______________________________ F462186421__________________________________________:879 21 npswf32_16_0_0_305.dll F_957036607___________________________ F_298184567___________________________________________________________________:556 22 npswf32_16_0_0_305.dll F1926476525______________________ F1049082337_____________________________________________:394 23 npswf32_16_0_0_305.dll F_1513036030______________F_1654095196_________________________:47 24 npswf32_16_0_0_305.dll F_652032984_____________________________________________________ F_1951567228_________________________:261 25 npswf32_16_0_0_305.dll F1607135317________________________ F_851861807__________________________________:134 26 npswf32_16_0_0_305.dll F2166389____________________________ _ F_851861807__________________________________________________________:560 27 npswf32_16_0_0_305.dll F_917831355_________________________ F_851861807__________________________________________________________:488 28 npswf32_16_0_0_305.dll F1315696776________________________________ F_851861807__________________________________________________________:439 29 npswf32_16_0_0_305.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 30 npswf32_16_0_0_305.dll F845925699_____________________________________ F1677514683_____________________________:104 31 npswf32_16_0_0_305.dll F_274593382________________________________ F209679109____________________________________:1696 32 npswf32_16_0_0_305.dll F_305312235_____________ F209679109_______________________________________:984 33 user32.dll InternalCallWinProc 34 user32.dll UserCallWinProcCheckWow 35 user32.dll DispatchMessageWorker 36 user32.dll DispatchMessageW 37 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const&) ipc/chromium/src/base/message_pump_win.cc 38 xul.dll base::MessagePumpForUI::ProcessNextWindowsMessage() ipc/chromium/src/base/message_pump_win.cc 39 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc 40 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/message_pump_win.cc 41 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h 42 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 43 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 44 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 45 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 46 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp 47 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 48 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crt0.c:278 49 kernel32.dll BaseThreadInitThunk 50 ntdll.dll __RtlUserThreadStart 51 ntdll.dll _RtlUserThreadStart
0 npdivx32.dll npdivx32.dll@0x5194f Ø 1 dse_control.dll dse_control.dll@0x1a4ab Ø 2 dse_control.dll dse_control.dll@0x935e0 Ø 3 dse_control.dll dse_control.dll@0x942b9 Ø 4 npdivx32.dll npdivx32.dll@0x1e7367 Ø 5 npdivx32.dll npdivx32.dll@0x1dc55d Ø 6 npdivx32.dll npdivx32.dll@0x1df2c7 Ø 7 npdivx32.dll npdivx32.dll@0x1d42cd 8 xul.dll _SEH_epilog4 f:/dd/vctools/crt/crtw32/misc/i386/sehprolg4.asm:123 9 plugin-container.exe plugin-container.exe@0x1058f 10 ntdll.dll wcstombs 11 ntdll.dll _RtlUserThreadStart
These are the most recent. I hope I did this right.
fixed the ___ lengths as it was breaking page format on smaller screens especially.
Modified by James
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
You repeated this like I understand what you meant which I guess I didn't. What do you mean 'mark most resent 7-10 crash reports? I don't see any crash reports. I see 'Crash Threads' which was what I sent. Is there something else I should be looking for?
What FredMcD means is if you could post the actual IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar. If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
That report looks like an issue with the Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
bp-8d0bfb95-d2b6-4d43-a6b1-15e402150412 1 minute ago bp-284bd9fd-ff33-451c-8c0c-d87012150412 1 hour ago bp-27464027-0592-4fbb-8da1-3a0572150412 4 hours ago bp-ea276820-8ab4-4bdd-9ab0-d84622150412 4 hours ago bp-7cd8cb46-524a-4eb7-a403-60ac32150411 19 hours ago
Don't mean to sound dumb but I hope this is what you were asking for.
Very good. Now let's see;
Product Firefox
Version 35.0.1
Signature hang
Process Type plugin Shockwave Flash Version:16.0.0.305
Process Type plugin DivX Plus Web Player Version:3.2.0.788
DSE_Control.dll = DivXStreamEngine Control
Npdivx32.dll = Windows
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Download the current full installers for the above.
OK, before I do that I uninstalled all things related to video play i.e. Adobe Flash, Shockwave, Java... I uninstalled all and reinstalled Adobe Flash and Shockwave. I was able to watch two videos w/o any crashes but it did crash before I played these two. I have an appointment in the morning which I will be getting ready for so I will do these two instructions when the rest of my day is free and will inform you the diagnosis. Thank you, Mozilla team for helping this distressed person out.
Hello. The first one I checked stated it was for Windows 7. I have Windows Vista.
I also had an update but it was for: Microsoft .NET Framework 4.5.2 for Windows Vista x64-based Systems (KB2901983)
I guess my question about why Mozilla keeps crashing will go unanswered. For about a month I haven't been able to watch anything w/o Mozilla telling me the plug-in has stopped unexpectedly. I keep sending reports but for what?? Will this ever get fixed?? Today it has taken me over two hours to watch a 42 minute show because of the constant crashes. These crashes are getting worse and worse!!! Even on Youtube. If I stay on that site w/o watching anything Mozilla will give the infamous 'plug-in has stopped unexpectedly' message and will close me out.
My internet has crashed more than this. I just usually end the program before I receive the dreaded message.
bp-6ad2a5ad-ad97-40f5-83fb-38d372150430 4/30/2015 4:29 PM
bp-c1c5c888-7178-4a3f-8fa2-e74712150430 4/30/2015 12:25 PM
edbcc464-3839-49ef-9790-df89b9120b80 4/28/2015 4:21 PM
bp-728609ad-2362-401b-862e-557ff2150428 4/27/2015 7:51 PM
c95e531a-e95c-4a5b-8399-4e0485038d89 4/25/2015 8:06 PM
bp-7f26d4e1-9227-4a30-a6bd-3e7952150425 4/24/2015 9:53 PM
edcac95a-418e-4f96-85f0-f8ca068f40bd 4/24/2015 8:36 AM
b3f37cd8-9654-45b9-b48f-a1348434c3ac 4/23/2015 9:15 PM
bp-d8c3469f-5a47-4f24-b06f-42fac2150423 4/23/2015 3:16 PM
bp-68129295-2638-4cfc-aeea-984452150423 4/23/2015 3:04 PM
bp-c30ad933-2d07-4ea6-a37f-283c12150420 4/20/2015 9:33 AM
bp-6196024e-0cfe-461a-8843-1564f2150419 4/18/2015 7:41 PM
bp-31c77146-0747-4b50-a20d-8a9822150418 4/18/2015 11:33 AM
bp-7f5d930b-5d63-4c04-97bc-b41032150417 4/17/2015 1:21 PM
63f07919-76a6-40b3-a58f-73054d783932 4/16/2015 9:03 AM
bp-ca86b318-fa55-417e-82de-925d02150415 4/15/2015 2:17 PM
bp-5d05c6f0-9f27-422a-b58c-dd41d2150414 4/14/2015 3:56 PM
bp-850ad94e-1d18-493c-9241-7e5ab2150414 4/14/2015 1:36 PM
bp-7604f158-84c9-4191-ba30-a61c72150412 4/12/2015 4:02 PM
bp-8d0bfb95-d2b6-4d43-a6b1-15e402150412 4/12/2015 1:41 PM
bp-284bd9fd-ff33-451c-8c0c-d87012150412 4/12/2015 12:19 PM
bp-27464027-0592-4fbb-8da1-3a0572150412 4/12/2015 9:50 AM
bp-ea276820-8ab4-4bdd-9ab0-d84622150412 4/12/2015 9:49 AM
bp-7cd8cb46-524a-4eb7-a403-60ac32150411 4/11/2015 6:39 PM
bp-629a4560-8ed8-49e6-b8cd-6052f2150408 4/7/2015 8:21 PM
bp-4c7180bc-1dd2-4c61-9e60-e06fa2150408 4/7/2015 8:01 PM
bp-a8798f99-c8a3-47ec-a163-41cf12150407 4/7/2015 8:52 AM
bp-5dd8e115-ab62-4e50-aec2-f4f2b2150406 4/5/2015 7:26 PM
bp-224bc9aa-127c-4b5a-9110-b535e2150405 4/5/2015 5:48 PM
Modified by cor-el
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
D-vadout said
I guess my question about why Mozilla keeps crashing will go unanswered. For about a month I haven't been able to watch anything w/o Mozilla telling me the plug-in has stopped unexpectedly. I keep sending reports but for what??
You did not say you were having crashes.
Crash reports go to the Mozilla servers for the techs to look at. If you want information about a crash, you have to post the reports here.
Signature OOM
keyscramblerIE.dll = KeyScrambler = QFX Software Corporation
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
Check for updates for the above.
FredMcD said
D-vadout saidI guess my question about why Mozilla keeps crashing will go unanswered. For about a month I haven't been able to watch anything w/o Mozilla telling me the plug-in has stopped unexpectedly. I keep sending reports but for what??You did not say you were having crashes.
Crash reports go to the Mozilla servers for the techs to look at. If you want information about a crash, you have to post the reports here.
Signature OOM
keyscramblerIE.dll = KeyScrambler = QFX Software Corporation
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
Check for updates for the above.
I did mention I was having internet crashes. I didn't report them until it started happening frequently throughout the day hence my posts since 4-11-15.
Also my Norton Toolbar has been disabled since the last update and can't be enabled because of an upgrade that Mozilla caused. There's nothing wrong with my Keyscrambler it's Mozilla's Plug-ins that's been giving me grief for a little over a month.
cor-el said
You can try to disable hardware acceleration in Firefox.You need to close and restart Firefox after toggling this setting.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Mozilla's Plug-in container has been giving me the blues. It's something to do with that. If that's apart of the hardware acceleration then the most recent upgrade that took place is the cause. I barely had any crashes in March but I've been dealing with daily crashes from the beginning of last month till now. Mozilla crashed on me about an hour ago and I had to close out of it a few times this morning before it gave me the boot.