T'bird keeps crashing, I can't access my emails
My email server is filling up and will soon stop sending me mail. I've rebooted no luck. It's downloaded my new mail (five days going now) and then shortly closes out. I get no error message, other than prompt box to send crash reports, which I do. So there are many CRs. I have no clue what those all mean. Last detail below. Any suggestions? Accessibility: Active AdapterDeviceID: 0x0152 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.6.0 AvailablePageFile: 2242940928 AvailablePhysicalMemory: 1974771712 AvailableVirtualMemory: 3859394560 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 46530560 BreakpadReserveSize: 41943040 BuildID: 20150330093429 CrashTime: 1429034685 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1428020402 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 05791028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 493 StartupTime: 1429034648 SystemMemoryUsePercentage: 52 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5185544192 TotalPhysicalMemory: 4178911232 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 31.6.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (5)
Do you have a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
I can't access the CRs. I just opened email again, it downloaded recent emails and then closed off, and I got the prompt box to submit a crash report. I didn't see a CR #. Will reopen it and see if I can get to settings before it closes again...
bp-22862d2b-3677-4ede-9900-2d65f2150414
is the latest one, I think
Your crash is related to this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=797710
Do you run filters? If so, try to disable them for the time being.
Thanks, will try to disable the filters and see if that clears it up. Hopefully there will be a permanent fix to this, I'd hate to have to switch email programs and possible lose mail.