C: drive keeps filling up due to Mozilla Crash Reports
Hello,
Recently my C: Drive keeps filling up due to tremendous amounts of Crash Reports being generated by Mozilla. Within a couple of hours use I am filling up 2-3Gb of space.
I identified that the culprits are '*.dmp' files located in c:\Documents and Settings\Myusername\Application Data\Mozilla\Firefox\Crash Reports\pending.
I uninstalled and re-installed Firefox but the issue is still there. I never had this problem before but noticed that my C: Drive started to experience this problem when I added 'Ghostery' and 'Script Blocker' as Add-on's.
I have disabled the Script Blocker but this has not helped either. Can someone please advise as to why Firefox has started to create thousands of dump files all of a sudden?
Thanks
Chosen solution
Ok well first off, remove your anti-virus. I'm not sure why it's showing up in there but iolo isn't a good anti-virus. Let's use something like Microsoft security essentials.
After that, uninstall the Google Talk plugin. You should be able to do this from the windows control panel.
Now, restart your computer, do you still have crashes? If not, try re-installing google talk and see if this happens again.
Read this answer in context 👍 4All Replies (6)
If you go to about:crashes in your address bar, do you have crash reports listed there? Click the "Remove all Reports" button to clear them.
Fastback said
Hello, Recently my C: Drive keeps filling up due to tremendous amounts of Crash Reports being generated by Mozilla. Within a couple of hours use I am filling up 2-3Gb of space. I identified that the culprits are '*.dmp' files located in c:\Documents and Settings\Myusername\Application Data\Mozilla\Firefox\Crash Reports\pending. I uninstalled and re-installed Firefox but the issue is still there. I never had this problem before but noticed that my C: Drive started to experience this problem when I added 'Ghostery' and 'Script Blocker' as Add-on's. I have disabled the Script Blocker but this has not helped either. Can someone please advise as to why Firefox has started to create thousands of dump files all of a sudden? Thanks
Tyler Downer said
If you go to about:crashes in your address bar, do you have crash reports listed there? Click the "Remove all Reports" button to clear them.
Hello,
Thanks for getting back to me. There are literally thousands of crash reports being logged; several dozen every minute it seems.
I can clear them but they just keep coming back as I stated everytime I use Mozilla. Here is an extract from one of the reports:
Report ID: 654a089f-c23f-4b6e-9bab-85b6b2150422
Process Type: plugin Filename:npgoogletalk.dll
Crash Reason: EXCEPTION_ILLEGAL_INSTRUCTION
iolo AntiVirus LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\WINDOWS\system32\iavlsp.dll
iolo AntiVirus LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\iavlsp.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
iolo AntiVirus LSP : 2 : 0 : C:\WINDOWS\system32\iavlsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCB44314-7EB5-4D54-A8FE-F3CB162C8A59}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCB44314-7EB5-4D54-A8FE-F3CB162C8A59}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F462DE4C-7037-463C-B65B-4D4EB70D041E}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F462DE4C-7037-463C-B65B-4D4EB70D041E}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2D080F18-8BBB-4EA9-9024-45650D78D9ED}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2D080F18-8BBB-4EA9-9024-45650D78D9ED}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{79ADD270-C3E6-4E35-AFED-8500DC90F8E9}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{79ADD270-C3E6-4E35-AFED-8500DC90F8E9}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{49D6DB57-0255-4929-81A1-CCAD04954C7E}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{49D6DB57-0255-4929-81A1-CCAD04954C7E}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
In the Crashing Thread Table the following is highlighted in RED
Ø 0 npgoogletalk.dll npgoogletalk.dll@0x1814 Ø 1 npgoogletalk.dll npgoogletalk.dll@0x1c6b4 Ø 2 npgoogletalk.dll npgoogletalk.dll@0x14bae Ø 3 npgoogletalk.dll npgoogletalk.dll@0xc48e Ø 4 npgoogletalk.dll npgoogletalk.dll@0xcb72
It's obvious that there is an Issue with the Google Talk application; not sure if the AntiVirus package I have installed in causing problems as well.
Hello,
Thanks for getting back to me. There are literally thousands of crash reports being logged; several dozen every minute it seems.
I can clear them but they just keep coming back as I stated everytime I use Mozilla. Here is an extract from one of the reports:
Report ID: 654a089f-c23f-4b6e-9bab-85b6b2150422
Process Type: plugin Filename:npgoogletalk.dll
Crash Reason: EXCEPTION_ILLEGAL_INSTRUCTION
iolo AntiVirus LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\WINDOWS\system32\iavlsp.dll
iolo AntiVirus LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\iavlsp.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll iolo AntiVirus LSP : 2 : 0 : C:\WINDOWS\system32\iavlsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCB44314-7EB5-4D54-A8FE-F3CB162C8A59}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{BCB44314-7EB5-4D54-A8FE-F3CB162C8A59}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F462DE4C-7037-463C-B65B-4D4EB70D041E}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F462DE4C-7037-463C-B65B-4D4EB70D041E}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2D080F18-8BBB-4EA9-9024-45650D78D9ED}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{2D080F18-8BBB-4EA9-9024-45650D78D9ED}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{79ADD270-C3E6-4E35-AFED-8500DC90F8E9}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{79ADD270-C3E6-4E35-AFED-8500DC90F8E9}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{49D6DB57-0255-4929-81A1-CCAD04954C7E}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{49D6DB57-0255-4929-81A1-CCAD04954C7E}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
In the Crashing Thread Table the following is highlighted in RED
Ø 0 npgoogletalk.dll npgoogletalk.dll@0x1814 Ø 1 npgoogletalk.dll npgoogletalk.dll@0x1c6b4 Ø 2 npgoogletalk.dll npgoogletalk.dll@0x14bae Ø 3 npgoogletalk.dll npgoogletalk.dll@0xc48e Ø 4 npgoogletalk.dll npgoogletalk.dll@0xcb72
It's obvious that there is an Issue with the Google Talk application; not sure if the AntiVirus package I have installed in causing problems as well.
Chosen Solution
Ok well first off, remove your anti-virus. I'm not sure why it's showing up in there but iolo isn't a good anti-virus. Let's use something like Microsoft security essentials.
After that, uninstall the Google Talk plugin. You should be able to do this from the windows control panel.
Now, restart your computer, do you still have crashes? If not, try re-installing google talk and see if this happens again.
PENDING (file under Mozilla) Crash Reports not yet sent, how do I send them to Mozilla? If Mozilla doesn't want Crash Reports and you want me/world to delete them. What is the purpose of these reports after all? I have 3,000+ reports pending Deleting Crash Report log is not an issue here.
Modified by wvelovich
You can delete the pending folder or possibly only leave some recent crash reports.
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.