I can get e-mail directly from my isp but not through thunderbird. I have windows 7. I did 'repair folder' on trash folder but inbox crashed.
I have Windows 7. I started out with a problem of having my deleted e-mails from my inbox disappearing and not getting into my trash folder. So I went to folder "Properties" and did a "Repair Folder" on my trash folder - which worked to get the deleted e-mails back. Then I tried to bring a deleted e-mail back to my inbox but it didn't make it. So I tried another one. That one didn't make it either. Then I did a test e-mail from another e-mail account I have into the inbox of this account. The test e-mail never came through. So I went to my ISP on-line. The test e-mail came through there ok. Also, I noticed that under the "Subscribe" option in my problem account, under 'Folder List' there are no folders showing. The box is completely empty. while in my other two accounts I have all my folders showing with check marked boxes next to them. This is as far as I've gotten.
Chosen solution
I don't know what happened but when I went to my e-mail this morning someone had added in my account again and this time it was working! Thank you whoever did that.... very, very, very much!!
Read this answer in context 👍 0All Replies (8)
If the folder list is empty than the account is not connected to the server to get the list.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
aaaaa
Modified
RobinClaire3 said
Application Basics Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.charter.net:993, SSL, passwordCleartext OUTGOING: smtp.charter.net:587, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true account6: INCOMING: account6, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true Crash Reports Extensions Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Lightning, 4.0.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences
I hope this is what you need. sorry I didn't get it to you sooner. I'm totally not computer savy and I tried to send the information you needed in the e-mail notice I got. My bad.
Here's all of it.
Modified
Application Basics
Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.charter.net:993, SSL, passwordCleartext OUTGOING: smtp.charter.net:587, plain, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
account5: INCOMING: account5, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
Crash Reports
Extensions Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Lightning, 4.0.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.foreground_color: #993399 extensions.lastAppVersion: 38.2.0 font.minimum-size.x-western: 18 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Euphemia font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Euphemia font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Euphemia font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 22 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 22 gfx.blacklist.suggested-driver-version: 257.21 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 24696d1d-c257-40fa-abce-fe01a778060 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1440860016 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_Brother_HL-5250DN_series.print_bgcolor: false print.printer_Brother_HL-5250DN_series.print_bgimages: false print.printer_Brother_HL-5250DN_series.print_colorspace: print.printer_Brother_HL-5250DN_series.print_command: print.printer_Brother_HL-5250DN_series.print_downloadfonts: false print.printer_Brother_HL-5250DN_series.print_duplex: 0 print.printer_Brother_HL-5250DN_series.print_edge_bottom: 0 print.printer_Brother_HL-5250DN_series.print_edge_left: 0 print.printer_Brother_HL-5250DN_series.print_edge_right: 0 print.printer_Brother_HL-5250DN_series.print_edge_top: 0 print.printer_Brother_HL-5250DN_series.print_evenpages: true print.printer_Brother_HL-5250DN_series.print_footercenter: print.printer_Brother_HL-5250DN_series.print_footerleft: &PT print.printer_Brother_HL-5250DN_series.print_footerright: &D print.printer_Brother_HL-5250DN_series.print_headercenter: print.printer_Brother_HL-5250DN_series.print_headerleft: &T print.printer_Brother_HL-5250DN_series.print_headerright: &U print.printer_Brother_HL-5250DN_series.print_in_color: true print.printer_Brother_HL-5250DN_series.print_margin_bottom: 0.5 print.printer_Brother_HL-5250DN_series.print_margin_left: 0.5 print.printer_Brother_HL-5250DN_series.print_margin_right: 0.5 print.printer_Brother_HL-5250DN_series.print_margin_top: 0.5 print.printer_Brother_HL-5250DN_series.print_oddpages: true print.printer_Brother_HL-5250DN_series.print_orientation: 0 print.printer_Brother_HL-5250DN_series.print_page_delay: 50 print.printer_Brother_HL-5250DN_series.print_paper_data: 1 print.printer_Brother_HL-5250DN_series.print_paper_height: 11.00 print.printer_Brother_HL-5250DN_series.print_paper_name: print.printer_Brother_HL-5250DN_series.print_paper_size_type: 0 print.printer_Brother_HL-5250DN_series.print_paper_size_unit: 0 print.printer_Brother_HL-5250DN_series.print_paper_width: 8.50 print.printer_Brother_HL-5250DN_series.print_plex_name: print.printer_Brother_HL-5250DN_series.print_resolution: 94552176 print.printer_Brother_HL-5250DN_series.print_resolution_name: print.printer_Brother_HL-5250DN_series.print_reversed: false print.printer_Brother_HL-5250DN_series.print_scaling: 0.80 print.printer_Brother_HL-5250DN_series.print_shrink_to_fit: false print.printer_Brother_HL-5250DN_series.print_to_file: false print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-5250DN_series.print_unwriteable_margin_top: 0 privacy.sanitize.timeSpan: 0
Graphics
Adapter Description: NVIDIA GeForce 7600 GT Vendor ID: 0x10de Device ID: 0x0391 Adapter RAM: 256 Adapter Drivers: nvd3dumx,nvd3dum Driver Version: 9.18.13.783 Driver Date: 1-31-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.17461) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS Util 3.19.2 3.19.2
NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC
there are four charter accounts configured.
Which are not working? Or did you add the last three to see if adding them multiple times would help?
I note none of them use the settings charter supply.
Desktop Email Settings
Username: username@charter.net (Make sure you enter @charter.net after your username or you will be unable to login) Password: The password you use to login to your email account Server Type: IMAP Incoming Mail server: IMAP.charter.net Port: 143 Outgoing Mail Server: SMTP.charter.net Port: 25
Chosen Solution
I don't know what happened but when I went to my e-mail this morning someone had added in my account again and this time it was working! Thank you whoever did that.... very, very, very much!!