Firefox crashes constantly
Dear support team,
my firefox kepps on crashing over and over again. I update to the latest version. Removed firefox from my computer and installed it again. Firefox keeps on crahing in the safe mode. My computer is updated (windows 7 pro). I´m sure that i have no viruses on my computer. I think my plug ins and add ons are up to date.
ID of the last crash: bp-48965259-917b-4f9f-8633-26be62150927
I´m really desperate. Would be great if you can help me. thanks a lot.
best,
michael
All Replies (1)
You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.
- Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/
If the Places Maintenance extension can't repair the places.sqlite database file then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database file from the most recent JSON backup in the bookmarkbackups folder.
- http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
- https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.