not able to install firefox
Due to certain problem I ran a adware removal program after that not able to start firefox as error was reported failed to read the configuration file contact your system administrator(Screen shot enclosed) Removed the old firefox and tried to install the new downloaded firefox but still getting the same error please help how to overcome this problem
Chosen solution
The solution is perfect answer if system is infected by malware
cor-el said
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.Read this answer in context 👍 0If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Download the Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
All Replies (5)
Hi, please see - Uninstall Firefox from your computer - note, do not remove your User Profile.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
No even after uninstalling the firefox and then again downloading the problem is persisting
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
Chosen Solution
The solution is perfect answer if system is infected by malware
cor-el said
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Download the Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
The problem occurs if system is infected by add by shopper like malware