Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Lost saved passwords on update to Version 44.00

  • 1 پاسخ
  • 0 have this problem
  • 1 view
  • آخرین پاسخ توسّط philipp

jimbo3108
jimbo3108
more options

After updating browser to fix other issues I discovered my password file is gone. Not one saved password in my system.

Nice job guys.

After updating browser to fix other issues I discovered my password file is gone. Not one saved password in my system. Nice job guys.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi jimbo3108, i am sorry for this issue - as it looks at the moment this happens for a small number of users with an unforeseen configuration, probably triggered by a preference set by the Norton Identity Safe addon. firefox developers are working on a mitigation for that problem as we speak, but unfortunately that can not help after the fact, when passwords are already lost.

do you have any form of backup of your firefox profile or your harddrive in available? if so, we can assist you in recovering any password data from there...