y46.0.1 not loading pages, website boxes unresponsive, slow - firefox not admitting their problem; blaming users
Win 8.1 HP laptop. Firefox 46.0.1 not working -> Websites not loading - blue circle runs while page does not load;
unable to use website button to, for example, "add to cart"; youtube running slow, videos stop in middle on 30mb/sec connection; wunderground.com takes more than 20 seconds to load, if at all - could not access tornado warning info the other day!
Mozilla not fixing problem and not admitting the problem exists - explaining problem away as user error. Users are reporting that this is not a user problem. Mozilla research suggested a "Refresh". Mozilla DID NOT WARN ME ABOUT REFRESH!. I lost thousands of websites/sessions stored in Session Manager, plus all my add-ons are gone.
Hate to, but will have to move to new browser if this not fixed in a few days...
All Replies (2)
Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}
Version 8 Update 91 Release date April 19, 2016 http://java.com/en/download/manual.jsp
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.