Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've repeatedly download Firefox 47.0 for mac, but every time I restart my browser it fails to install and I'm stuck with 37.0.1

  • 4 پاسخ
  • 1 has this problem
  • 21 views
  • آخرین پاسخ توسّط ideato

more options

Even after downloading 47.0 multiple times for my macbook pro it fails to install upon restarting my browser. There is no fail message, simply one telling me I need to upgrade!

Even after downloading 47.0 multiple times for my macbook pro it fails to install upon restarting my browser. There is no fail message, simply one telling me I need to upgrade!

Chosen solution

Hello to all, please try the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

thank you

Read this answer in context 👍 0

All Replies (4)

more options

Are you using the update stub, or using the full installer? Download Firefox For All languages And Systems {web link}

more options

FredMcD said

Are you using the update stub, or using the full installer?

This is a Mac OSX user and not on Windows. There is no Firefox installers for Mac OSX and Linux from Mozilla.

more options

Chosen Solution

Hello to all, please try the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

thank you