Videos in netflix doesn't play
Since I update to version 57 of Firefox, the videos in Netflix doens't play. I only get black screen. I disabled Adblock Plus and Ghostery but it didn't help. In Explorer Netflix works fine. Any suggestions?
All Replies (1)
If you got a recent update from Win 10 then it is known as it broke Firefox It is being worked on. But Please try this :
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled (about:addons)
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored (chrome folder)
- default toolbar layout is used (file: localstore-safe.rdf)
- Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
- hardware acceleration is disabled (Options > Advanced > General)
- plugins are not affected
- preferences are not affected
TEST................... If it works in Safe Mode then it is possible a extension or your Profile. Disable all Extensions and Test ......................
If still issues : Create a new profile as a test to check if your current profile is causing the problem. See Creating a profile :
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files.
- https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Please let us know if this solved your issue or if need further assistance.