Firefox is not allowing me to change the controls in RoundCube email module of CPanel to enable preview pane.
When I change the settings in RoundCube (CPanel) to Preview Pane for Mail Display options, the box appears checked. I save the changes. But the email will not display as a preview in Firefox. When I check the settings, it appears to still be selected, but the function doesn't work.
However, if I do the same process in Internet Explorer, there are no issues and the mail display works as it should, showing the preview.
This appears to be some kind of bug in Firefox causing the issue. I cleared the cache but that did not solve the problem.
Help??!!
All Replies (2)
Please Refresh but do this 1st:
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
then
TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:
If is your Profile :
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.
Hi brightwings, is there a blank area where the preview should appear? If so, please right-click that and check for "This Frame" on the menu. If that appears, the preview pane uses a frame. If you expand This Frame and click Open Frame in New Tab, does the content display?
Modified by jscher2000 - Support Volunteer