firefox failed to sync some add-ons
So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other computer. BTW, the add-on is "proxy swichyomega".
and by the way I've experiencing add-on sync problem for a very long time and for various add-ons, which is very annoying and very disappointing. I switched to Chrome in the last few months, now I'm giving firefox another try and I'm experiencing this.
and furthermore, the process for creating this post really sucks. why do I need to create an account? why not just use the sync account? why so many steps with each step displaying over-sized text?
and BTW, here's a piece of the last sync log from the computer that's missing the add-on:
1521120304692 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120304692 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120304692 Sync.Service INFO Starting sync at 2018-03-15 21:25:04 in browser session L1ut-6J3H0rq 1521120304694 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521120304702 Sync.Status INFO Resetting Status. 1521120304704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1521120304704 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521120305002 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120305002 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1521120305028 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120305030 Sync.Service INFO Starting sync at 2018-03-15 21:25:05 in browser session L1ut-6J3H0rq 1521120305030 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: LockException@util.js:43:5 < throwLockException@util.js:119:11 < WrappedLock@util.js:133:9 < _lockedSync@service.js:1099:12 < sync/<@service.js:1091:13 < WrappedCatch@util.js:107:22 < sync@service.js:1080:12 1521120305058 Sync.Service INFO Cannot start sync: already syncing? 1521120313986 Sync.Resource WARN GET request to https://sync-560-us-west-2.sync.services.mozilla.com/1.5/85550035/info/collections failed: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313988 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1521120313988 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1521120313988 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313990 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1521120313994 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313996 Sync.ErrorHandler DEBUG Addons installed: 5 1521120313996 Sync.ErrorHandler DEBUG - Diigo Web Collector - Capture and Annotate, version 6.0.0.4, id {fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3} 1521120313996 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id uBlock0@raymondhill.net 1521120313996 Sync.ErrorHandler DEBUG - Greasemonkey, version 4.2, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1521120313996 Sync.ErrorHandler DEBUG - DuckDuckGo Privacy Essentials, version 2018.3.2, id jid1-ZAdIEUB7XOzOJw@jetpack 1521120313996 Sync.ErrorHandler DEBUG - Decentraleyes, version 2.0.3, id jid1-BoFifL9Vbdl2zQ@jetpack
All Replies (2)
Hi, none of your code means anything to us here as we do not do anything here with Sync other than provide information. Though maybe someone knows it. This is all I have on Sync :
- https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
- https://support.mozilla.org/en-US/products/firefox/sync
- https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox
- https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
- https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines
Please let us know if this solved your issue or if need further assistance.
Hi Pkshadow, Thanks for your reply. but unfortunately it does not help me.
I think I know perfectly well how to setup and use sync, so the links you provided do not help me.
The problem is very simple, one add-on does not get synced to my other computers while most add-ons do.
I turned on option "services.sync.log.appender.file.logOnSuccess" and performed "sync now" on both ends, and I could see a "success-sync-xxx.txt" on both ends , which means both FF instances think they have synced with cloud successfully, which makes me believe this is a bug. will report it.