Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Cannot send emails - checked server settings - turned off antivirus - pls help

  • 1 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط Matt

JohnRo
JohnRo
more options

Alert message:

An error occurred while sending mail. The mail server responded: 5.7.1 <97-80-122-3.dhcp.oxfr.ma.charter.com[97.80.122.3]>: Client host rejected: Access denied. 

Please check the message recipient "janesmith@gmail.com" and try again.

I've called my email provider. I've looked up articles. No luck.

Thanks so much - John

Alert message: An error occurred while sending mail. The mail server responded: 5.7.1 <97-80-122-3.dhcp.oxfr.ma.charter.com[97.80.122.3]>: Client host rejected: Access denied. Please check the message recipient "janesmith@gmail.com" and try again. I've called my email provider. I've looked up articles. No luck. Thanks so much - John

Chosen solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
Read this answer in context 👍 0

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?