Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Can't click on install button for new add-ons or themes, literally nothing happens?

  • 2 پاسخ
  • 1 has this problem
  • 4 views
  • آخرین پاسخ توسّط cor-el

0scar
0scar
more options

As the title suggests, whenever I click on "+ install add-on", nothing is happening. No download. No re-direction, nothing. Firefox is on default, as I just downloaded and installed it.

As the title suggests, whenever I click on "+ install add-on", nothing is happening. No download. No re-direction, nothing. Firefox is on default, as I just downloaded and installed it.

All Replies (2)

McCoy
McCoy
more options

Hello Oscar,

Would you please take a look at this article; especially the last three items :

https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes

Does any of it apply to your situation ?

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Can you right-click the Install button and possibly download the XPI file (Save Link As) ?