Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since 6/2/21 we haven't been able to send emails. See error message.

  • 2 پاسخ
  • 1 has this problem
  • 4 views
  • آخرین پاسخ توسّط alangarrett

more options

Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account try changing the ‘Authentication method’ in ‘Account Settings Outgoing server(SMTP)’ to ‘Password, transmitted insecurely’. If it used to work but now doesn’t, you may be susceptible to getting your password stolen.

Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account try changing the ‘Authentication method’ in ‘Account Settings Outgoing server(SMTP)’ to ‘Password, transmitted insecurely’. If it used to work but now doesn’t, you may be susceptible to getting your password stolen.

Chosen solution

and have you checked the setting in outgoing servers (SMTP)? it will have to be set to a non encrypted password even if you have used it for years with one.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

and have you checked the setting in outgoing servers (SMTP)? it will have to be set to a non encrypted password even if you have used it for years with one.

more options

Bingo, that worked! Thank you so much!