Browser issue
I have problems when using websites.
Example,
When i try to chat with yahoo. There is a problem connecting to chat. If i open the browser in private window and try to chat with yahoo. There is no connection problem. If i open up google chrome there is no problem connecting to chat. I have a picture attached showing the difference when trying to connect to chat in normal mode and private browsing mode using fire fox.
Why do i have issues with normal browsing mode vs private browsing mode?
Another example, I tried purchasing something on Verizon but for some reason when adding items to my cart it didn't work. When i open private browsing i was able to complete my task.
Why do i have issues with normal browsing and i don't have issues with private browsing?
How do i reset browser to factory setting?
All Replies (1)
Some add-ons are not active when using Private Windows.
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}