Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video streaming freezing/stuttering when tabbed into another fullscreen application.

  • 1 پاسخ
  • 1 has this problem
  • 2 views
  • آخرین پاسخ توسّط Josh447

more options

Hi, Its been happening for a while now and i assumedd it was hardware related in the past but after upgrading the rig i thoguht id see if it changed but it didnt i can even run stress tests pushing gpu and cpu to the max and still the video plays fine but when i go into another fullscreen application the freezing/stuttering begins, when i go on most if not any website that streams video, Netflix/Twitch are the main culprits when i tab into another appliaction they stutter if not freeze completley but the audio remains fine, i tried to troubleshoot and come up short so thought id try my luck here, Ive tried disabling (Even uninstalling) all plugins and restarted and no joy, created a new profile and used that, no joy, however when i launch firefox in troubleshooting mode from about:support the issue isnt present and i cant figure out what the issue is since it occurs on a new profile with no changes or addons which i thought was the same as launching in troubleshooting mode but there seems to be something different which i hope to find out, streaming outside the browser through apps like netflix works fine when im in another application just not in browser specs are below if it helps:

FF Version: 99.0.1 (64-bit) GPU: RTX3090 (Around 80% usage at absoulte maximum in another game for instance so still room it can be around 50% when on low demand applications and stutter still happens) CPU: I7-12700K (Around 50-60% usage in a high demand game so without that its barely even using any effort) RAM: 32GB 4800Mhz (Again under load still half of that left to use) Internet download speed: 1Gbps (Doesnt flucuate from monitering it, hard wired via ethernet)

Summery:

My profile: Stutters Freezing My profile all addons disabled: Stutters Freezing Brand New profile with nothign changed (And not logged in): Stutters Freezing Launch in troobleshooting mode from about:support: No stutters/freezing (Even when the hardware is being pushed)

Hi, Its been happening for a while now and i assumedd it was hardware related in the past but after upgrading the rig i thoguht id see if it changed but it didnt i can even run stress tests pushing gpu and cpu to the max and still the video plays fine but when i go into another fullscreen application the freezing/stuttering begins, when i go on most if not any website that streams video, Netflix/Twitch are the main culprits when i tab into another appliaction they stutter if not freeze completley but the audio remains fine, i tried to troubleshoot and come up short so thought id try my luck here, Ive tried disabling (Even uninstalling) all plugins and restarted and no joy, created a new profile and used that, no joy, however when i launch firefox in troubleshooting mode from about:support the issue isnt present and i cant figure out what the issue is since it occurs on a new profile with no changes or addons which i thought was the same as launching in troubleshooting mode but there seems to be something different which i hope to find out, streaming outside the browser through apps like netflix works fine when im in another application just not in browser specs are below if it helps: FF Version: 99.0.1 (64-bit) GPU: RTX3090 (Around 80% usage at absoulte maximum in another game for instance so still room it can be around 50% when on low demand applications and stutter still happens) CPU: I7-12700K (Around 50-60% usage in a high demand game so without that its barely even using any effort) RAM: 32GB 4800Mhz (Again under load still half of that left to use) Internet download speed: 1Gbps (Doesnt flucuate from monitering it, hard wired via ethernet) Summery: My profile: Stutters Freezing My profile all addons disabled: Stutters Freezing Brand New profile with nothign changed (And not logged in): Stutters Freezing Launch in troobleshooting mode from about:support: No stutters/freezing (Even when the hardware is being pushed)

Modified by Josh447

All Replies (1)

more options

UPDATE: After messing around uninstalling with no joy and toggling it on and off a few times Hardware acceleration is the issue turning it completly off stops any of the stuttering on video on any site and turning it on the issue resumes, confused as to why since the hardware has more then 50% of itself avaible when testing in another application Cpu was at around 40% GPU was around 70% and RAM had around 5-6 GB free, im obviously missing something so hopefully someone can point out my stupid thinking and also sucks because the browser is notciably more sluggish without HWA on so trying to find a solution.

Modified by Josh447