Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Deleting Sent sub-Folder Under Account

  • 7 پاسخ
  • 0 have this problem
  • 9 views
  • آخرین پاسخ توسّط david

more options

Recently, in recovering from a lightning hit, I somehow managed to create a phantom Sent folder under one of my e-mail accounts (I normally keep sent e-mails in a Sent folder under Local Folders). Everything continues to work all right - sent e-mails wind up in Local Folders/Sent, so the Sent folder under the account is only a cosmetic irritant, but if it is easy to get rid of I'd sure like to know how.

Recently, in recovering from a lightning hit, I somehow managed to create a phantom Sent folder under one of my e-mail accounts (I normally keep sent e-mails in a Sent folder under Local Folders). Everything continues to work all right - sent e-mails wind up in Local Folders/Sent, so the Sent folder under the account is only a cosmetic irritant, but if it is easy to get rid of I'd sure like to know how.

Chosen solution

My error, not yours, for not explaining. To locate it, go to help>moretroubleshootinginformation, scroll down to profiles, click 'about;profiles', and that panel will show you the exact location of your profile. It will be something such as c:\users\<yourid>\appdata\roaming\thunderbird\profiles\<yourprofilename...>. Write that down. Exit Thunderbird, and then locate it with File Explorer. I should have included this earlier.

Read this answer in context 👍 0

All Replies (7)

more options

Have you tried highlighting it and clicking 'delete'? You need to share what you have attempted.

more options

Highlighting and clicking Delete does nothing. I have been hesitant about trying anything more radical because my Thunderbird is extremely important to me as an organizational tool.

more options

Another possibility is to exit Thunderbird, use Windows File Explorer and navigate to profile, click to the mail account (Mail folder for POP, Imapmail folder for IMAP), and click the account to list the folders, (e.g., SENT, SENT.msf), to see what folders appear. If the ghost folder appears there, you might try renaming it (to ensure no loss) and then restarting Thunderbird.

more options

I'm embarrassed to say this but I don't know how to navigate to the profile

more options

Chosen Solution

My error, not yours, for not explaining. To locate it, go to help>moretroubleshootinginformation, scroll down to profiles, click 'about;profiles', and that panel will show you the exact location of your profile. It will be something such as c:\users\<yourid>\appdata\roaming\thunderbird\profiles\<yourprofilename...>. Write that down. Exit Thunderbird, and then locate it with File Explorer. I should have included this earlier.

more options

The link from the incoming e-mail to mark an issue as solved didn't work, so I'm back on the support web page to try here. The important thing is that David's prescription did work, with a little guesswork on my part and a prayer or two. I renamed both the Sent and Sent.msf files, verified that the sent file was no longer in the account folder, and then deleted both. I appear to be good to go. Just tested and my sent messages from that ID are now going to the Sent folder in Local Folders. Thanks!!!

more options

You're very welcome. Thanks for the confirmation.