Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Junk mail controlsI have set up my junk mail control

  • 2 پاسخ
  • 0 have this problem
  • 34 views
  • آخرین پاسخ توسّط j.klems

j.klems
j.klems
more options

I have set up my junk mail controls as described in the support literature, and while junk messages reliably have the red junk tag set, they still appear in my in box(s), rather than going directly to the junk folder as I intend. If I manually (re)mark them as junk then they do immediately go into the junk folder. How can I make them go directly to the junk folder rather than to the inbox? My email accounts are also accessed by my iPhone via Mail (since there is no iPhone Thunderbird app). Could this be related to my problem?

I have set up my junk mail controls as described in the support literature, and while junk messages reliably have the red junk tag set, they still appear in my in box(s), rather than going directly to the junk folder as I intend. If I manually (re)mark them as junk then they do immediately go into the junk folder. How can I make them go directly to the junk folder rather than to the inbox? My email accounts are also accessed by my iPhone via Mail (since there is no iPhone Thunderbird app). Could this be related to my problem?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Generally you insert an exclusion in your antivirus program from scanning in the Thunderbird profile folder while the application is running. With the files now not locked by scanning they can be updated and the mails should move.

j.klems
j.klems Question owner
more options

I tried that, but it doesn't change anything. Messages still appear in my inbox folder with the red "junk" tag set.