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I can no longer sign in to my email. HELP!

  • 13 پاسخ
  • 0 have this problem
  • آخرین پاسخ توسّط onekooch

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I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

All Replies (13)

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Hi Can you please post the error message Firefox gives you?

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Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over.

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I've tried disabling my antivirus, that didn't work either. It is just focused on this one computer as I can open it on Firefox on another computer.

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Try deleting Cookies and Site Data. Go to Firefox's Settings > Cookies and Site Data > Click on the button: "Clear Data...", then choose "Everything" and mark all checkboxes and click the "Clear" button. Close and open Firefox again and retry.

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I did that right after the problem started. No luck.

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Have you tried turning your Wifi on and off? Try this in combination with cookie deletion. I was reading in other forums that this might be a problem on ATT's part. Look if you can sign off this device with problems from your ATT's account from other device.

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Honestly, I can't see where this would make a difference. You mean on and off on the computer? Or the modem?

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On both. Something similar happened to me before and restarting both Wifi and modem helped but I'm in a different OS and have Firefox installed as a Snap so I'm not sure.

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I get that error on certain AT&T pages. Is it because I'm not an AT&T customer?

What if you use the Email link hosted by Yahoo:

https://currently.att.yahoo.com/

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That's how I usually go in to sign in. And it's only on this computer which is confusing. I can sign on easily on another which doesn't make sense.

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Thank you for your suggestions.

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I don't know why you would get AT&T's error page if you are starting on Yahoo's site. I never had an SBC Global account, so I don't know how they interact.

General advice:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache (only select "Temporary cached files and pages", don't clear other kinds of data)

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page. Does that help?

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Nope, I just tried that. I thought it was something with ATT as they have had problems before. Not this time according to them. Also contacted my anti-virus provider to see if they had made any changes, and not them. I contacted Mozilla support, and they couldn't do anything about email, although it appears to be a Mozilla problem on this device. This happened before, and it was a bug in Mozilla's software.

Frustrating to say the least...

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