I tried creating a new profile to fix my firefox crash issue as well as reinstalling it, is there anything else I can do to fix it?
When I try to open firefox it immediately crashes and says "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." There is no crash ID. I tried to submit a report yesterday, but received no email that it was received. I do not know how long it normally takes for a response. Anyway, I have Windows Vista. I tried reinstalling firefox, which did not work. I followed the steps of creating a new profile and did not try to bring any of my saved settings over to the new profile. Firefox opened, but when I tried to go to comcast.net it immediately closed and came up with the same exact crash error.
All Replies (3)
Do you have Comcast "Constant Guard" ?
- Tools > Add-ons > Extensions : CGPS Extension 1.0 idvaultaddin@whitesky
- [/questions/871697]
- [/questions/870380]
No, I do not have comcast constant guard.
You do not get a response if you submit a crash report.
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
- https://support.mozilla.com/kb/Mozilla+Crash+Reporter
See also: