can NOT get mozilla fire fox browser to close
I am changing over to Google Chrome and I went into my control Panel to delete Mozilla Fire Fox Browser and it Says that I must close the browser first. I HAVE IT CLOSED . I am trying to change browsers because My Adobe Flash Player CRASHED and I can NOT update the new plug-in because it gets 50% loaded and it stops and asks me to close Mozilla Fire Fox first . BUT the browser is NOT even OPEN... I am Logged into Google Chrome trying to update my Adobe Flash Player and IT SAYS please close Mozilla Fire FOX .. So I went into CONTROL PANEL and I can NOT even remove the browser!!!! Someone please HELP...How is it That this browser is running YET i do NOT even have it OPEN??????
All Replies (2)
Well, I can try to do one of several things here: 1. Help you fix Firefox and update your adobe flash. or 2. Help you uninstall Firefox.
Let's do #1 first.
- Open the task manager (it appears you are actually using Windows XP?). Just use Ctrl+Alt+Delete.
- Now go to the processes tab, and find "firefox.exe" (without the quotes), Select it, then click "End Process".
- Or, if you want to, just restart your PC (this should always fix the problem of Firefox saying it's open when it isn't)
- Download Adobe Flash from here. Run it.
- Start Firefox back up. It seems that the most likely reason for you having firefox.exe hang at shutdown is a bad extension, so you can try Safe Mode to diagnose if you have more problems.
Ok, to just uninstall Firefox, let's do this:
- Open the task manager (it appears you are actually using Windows XP?). Just use Ctrl+Alt+Delete.
- Now go to the processes tab, and find "firefox.exe" (without the quotes), Select it, then click "End Process".
- Or, if you want to, just restart your PC
Modified by user633449
Firefox is already running but is not responding has more info.