Firefox won't allow me to print a Web Page. The only option I am given is to Save the Web Page as a PDF File .
In FF 16.0.1 when I try to print a web page I get dialog box to save it as PDF. There is no other choice in the ‘save as type’ box. I do not want to save it; I just want to print it. This happens whether I use ‘file/print’ or the print button on FF. I use Win XP and HP all in one C7280 and no changes have been made recently to either. I looked for FF add- on to disable called ‘hp smart web printer’ that I read about in a closed FF support thread about this same problem but it is not on plug-in or add-on list. I also read in another closed thread on this issue to remove SWP using add/remove programs but its not listed. I believe this problem began when FF upgraded itself to 16.0.1 recently. The problem does not exist when I use I.E. or Chrome so logically it must be a FF issue. Its driving me crazy and I cannot find a solution that works anywhere. HELP please.
Chosen solution
Be sure that the correct Printer "Name" is selected in the Firefox Print window:
- See - https://support.mozilla.org/en-US/kb/how-print-websites
- Also see - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox
If you have the "HP Smart Web Printing" add-on installed (Add-ons > Extensions or Add-ons > Plugins), it has been reported to cause that problem in the past. Disable or uninstall it, then restart Firefox and try again to see if the problem occurs.
Read this answer in context 👍 2All Replies (6)
Chosen Solution
Be sure that the correct Printer "Name" is selected in the Firefox Print window:
- See - https://support.mozilla.org/en-US/kb/how-print-websites
- Also see - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox
If you have the "HP Smart Web Printing" add-on installed (Add-ons > Extensions or Add-ons > Plugins), it has been reported to cause that problem in the past. Disable or uninstall it, then restart Firefox and try again to see if the problem occurs.
Modified by TheOldFox
selct your Correct Printer name . i think u have install pdf printer like doPDF OR Print to PDF like that
Chek setting and set your defult printer
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Modified by the-edmeister
Old Fox....thanks so much. I do not have the HP smart web printing in my add ons or plug ins. I used SWP in my problem posting and should have spelled out HP smart web printing..sorry.
The NAME of the printer showed 'document converter'. WELL DUH! That was the problem all along. I have no idea how it got changed but I won't dwell on it. I have never had to look at those 'choices' because I don't need to change anything when I print but its never too late to learn. I am so happy and thanks again
Terri
Ashvin-
Yep thats exactly what happened. Wrong name for printing and I have no clue how it got changed but but its Fixed Now and all is well. Thanks for the reply.
Modified by tbenton
tbenton:
Glad I was of assistance to you in solving your problem.
If a reply above helped you with finding a solution, it will help other users find solutions if you will click the Solved button to the right of that reply when you are signed-in to the forum.
I have experienced a similar problem. On my multi-function printer (printer, fax, scanner), occasionally the printer name gets changed to the fax for some unexplained reason.
We have to watch the settings on peripherals like hawks I guess. They have minds of their own sometimes...lol.
Thanks again and I showed your solution as "solved"