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I can NOT add content to anything.

  • 3 پاسخ
  • 1 has this problem
  • 3 views
  • آخرین پاسخ توسّط cor-el

ralphra
ralphra
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I downloaded the update that Firefox said to do. I then signed onto my aol account. I attempted to write a email and could not add any content to the letter. Just Address and subject. How do I correct this problem or do I uninstall the update of Firefox?

Thanks for your assistance.

I downloaded the update that Firefox said to do. I then signed onto my aol account. I attempted to write a email and could not add any content to the letter. Just Address and subject. How do I correct this problem or do I uninstall the update of Firefox? Thanks for your assistance.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (3)

user633449
user633449
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ralphra
ralphra Question owner
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I did as suggested and it worked. Thanks. Next time it says to upload, I will NOT.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it happens again then you can try some basic steps like these:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

See also: