Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

email messages twice now load different here on Firefox than on IE

  • 1 پاسخ
  • 1 has this problem
  • 5 views
  • آخرین پاسخ توسّط iamjayakumars

DakotaLady
DakotaLady
more options

I'm a newbie here on Firefox. It was suggested by the tech team at BlueMountain.com greeting cards that their site works better with Firefox than IE. I have kept the bare essential of IE 8 on my SONY VAIO 'loaded' with Windows 8.

I received an email from a friend with a cute joke-of-the day and the punch line wouldn't load on outlook.com on the Firefox site but it did load when I went to outlook.com over on IE,

Recently I received an email from Microsoft Security for home users. When I opened it here on Firefox the entire background was a deep green ... unreadable. So I went to my outlook.com site over on IE and opened the email there and it was the way we would expect a letter or newsletter to be. Completely readable and no dark green background.

In both cases I tapped the F5 key several times while on Firefox hoping that would correct the issue but it didn't phase it at all. Earlier today I did the partial reload of Firefox and that too didn't correct it either.

I'm a newbie here on Firefox. It was suggested by the tech team at BlueMountain.com greeting cards that their site works better with Firefox than IE. I have kept the bare essential of IE 8 on my SONY VAIO 'loaded' with Windows 8. I received an email from a friend with a cute joke-of-the day and the punch line wouldn't load on outlook.com on the Firefox site but it did load when I went to outlook.com over on IE, Recently I received an email from Microsoft Security for home users. When I opened it here on Firefox the entire background was a deep green ... unreadable. So I went to my outlook.com site over on IE and opened the email there and it was the way we would expect a letter or newsletter to be. Completely readable and no dark green background. In both cases I tapped the F5 key several times while on Firefox hoping that would correct the issue but it didn't phase it at all. Earlier today I did the partial reload of Firefox and that too didn't correct it either.

All Replies (1)

iamjayakumars
iamjayakumars
more options

HI, when you sign in to Outlook.com, it redirects to blank a page and redirects to Inbox, if your internet is slow, you can see the blank page.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")