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I have an Apple computer, use both Firefox and Safari browsers, use Comcast for my email. Lately, when on Firefox, my email is not functioning properly. Why?

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wyrbender
wyrbender
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I have an Apple computer, use both Safari and Firefox browsers. I use both Apple mail and Comcast for my email. Lately, when in Firefox, my email does not work properly. I get a message "your servers license has expired". While I can usually access my emails I cannot delete unwanted emails. This problem does not happen when I use Safari and Apple mail. Is this a Firefox issue or Comcast? Do you know what license expiration refers to?

I have an Apple computer, use both Safari and Firefox browsers. I use both Apple mail and Comcast for my email. Lately, when in Firefox, my email does not work properly. I get a message "your servers license has expired". While I can usually access my emails I cannot delete unwanted emails. This problem does not happen when I use Safari and Apple mail. Is this a Firefox issue or Comcast? Do you know what license expiration refers to?

Chosen solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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kobe
kobe
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Chosen Solution

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.