After installing flash player I cannot play the video
Application Basics
Name
Firefox
Version
7.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ant Video Downloader
2.4.7.10
true
anttoolbar@ant.com
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
www.yahoo.com/mail
browser.startup.homepage_override.buildID
20110928134238
browser.startup.homepage_override.mstone
rv:7.0.1
dom.max_script_run_time
0
extensions.lastAppVersion
7.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1381203214
places.history.expiration.transient_current_max_pages
84475
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
AMD Radeon HD 6310 Graphics
Vendor ID
1002
Device ID
9802
Adapter RAM
384
Adapter Drivers
aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version
8.821.0.0
Driver Date
1-26-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16385)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 10
All Replies (1)
Firefox 7 is very out of date now. I'm not sure it's possible to say what issues it might have with the current version of Flash.
Also, version 7 is not secure; Mozilla discloses security flaws after each new release. Is something holding you back from upgrading to Firefox 24? Please let us know so we can suggest solutions or workarounds.
With respect to Flash itself, here is some standard guidance that addresses the most common reasons for Flash problems in Firefox. I'm sure you've seen some of it before, but just in case:
(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here and restart:
orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable protected mode (Windows Vista/7/8)
See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?