Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox want to update to the most current version upon starting when I have already updated?

  • 2 پاسخ
  • 3 have this problem
  • 31 views
  • آخرین پاسخ توسّط cor-el

more options

Upon starting Firefox, often after starting or restarting my computer but sometimes after closing the Firefox browser(s) for a significant time, the program asks to update. Firefox asks this every time, and I have no idea how many times I have updated to the most recent browser version and I suspect the update is not saving correctly so the program is continually reverting to the last recent browser version.

Upon starting Firefox, often after starting or restarting my computer but sometimes after closing the Firefox browser(s) for a significant time, the program asks to update. Firefox asks this every time, and I have no idea how many times I have updated to the most recent browser version and I suspect the update is not saving correctly so the program is continually reverting to the last recent browser version.

All Replies (2)

more options

The UserAgent of the browser you used to post here shows as Firefox 15.0.1. See this support article.
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

more options

There are no useragent prefs listed in the System Details List and extensions.lastAppVersion: 15.0.1 suggests also that you run Firefox 15.0.1.

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

if possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.