Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes when I attempt to print

  • 3 réponses
  • 2 ont ce problème
  • 6 vues
  • Dernière réponse par WestEnd

buzzy76
buzzy76
more options

I have a new computer, recently installed Windows 10, and a printer driver just downloaded. Firefox works fine except when I try to print. I get the following message: Firefox has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if any solution is available. Close Program. I have never known Windows to ever solve a problem and am hopeful you will be able to. Thanks in advance.

I have a new computer, recently installed Windows 10, and a printer driver just downloaded. Firefox works fine except when I try to print. I get the following message: Firefox has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if any solution is available. Close Program. I have never known Windows to ever solve a problem and am hopeful you will be able to. Thanks in advance.

Toutes les réponses (3)

WestEnd
WestEnd
more options

How did you install FF and what Printer is that?

buzzy76
buzzy76 Auteur de la question
more options

Regarding the FF installation, I did what I think is normal: just went to the website and followed the download directions. The printer is an HP LaserJet P1102W (wireless). I am able to print from QuickBooks without any trouble. I do not have Microsoft Office installed (yet). Could that be the problem? Thanks for your help.

WestEnd
WestEnd
more options

That shouldn't affect it. Did you clear all cookies and try to print again? And printer driver was that needed or did it need a update?