Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Archive folder is empty. Where did all my 2019 emails go?

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Toad-Hall

more options

I have archives set up as attached, but nothing's in the archive folder. My Trash folder is now only showing 2020 emails, although it used to show them all.

I have archives set up as attached, but nothing's in the archive folder. My Trash folder is now only showing 2020 emails, although it used to show them all.
Captures d’écran jointes

Toutes les réponses (1)

more options

Is this a POP mail account ?

If yes:

  • In Thunderbird
  • Help > Troubleshooting Information
  • click on 'Open Folder'

A new window opens showing contents of your profile name folder.

  • Click on 'Mail' folder
  • Click on the 'pop mail account name' folder

Make sure you can see the 'size' column header.

  • Please post image that show the contents of the Pop mail account name folder
  • You should see an 'Archives.sbd' folder - click on that folder to see contents.
  • Please post image that show the contents of the 'Archives.sbd' folder.