We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

The Account Settings dialog shows a single account twice.

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 11 views
  • Freagra is déanaí ó rsargent1973

rsargent1973
rsargent1973
more options

The account in question uses ExQuilla to connect with work Exchange server. A couple of days ago I lost connectivity (got no new messages) so I delete and remade the account using the same name. I did not notice until today that the account was now duplicated ONLY in the left panel of the Account Settings dialog. They are not separate accounts with the same name: editing the name of one renames the other identically. Every action I've tried in the left panel (accounts listing) begets "An account with this name already exists. Please enter a different account name." (t\The pop-up typically appears twice.)

I'm getting new mail, but I cannot assign a smtp server to the (semi-)new account due to the above. I can re-assign the smtp server per email but not set it permanently and frequently forget and this is causing confusion.

Is there any remedy for this?

The account in question uses ExQuilla to connect with work Exchange server. A couple of days ago I lost connectivity (got no new messages) so I delete and remade the account using the same name. I did not notice until today that the account was now duplicated ONLY in the left panel of the Account Settings dialog. They are not separate accounts with the same name: editing the name of one renames the other identically. Every action I've tried in the left panel (accounts listing) begets "An account with this name already exists. Please enter a different account name." (t\The pop-up typically appears twice.) I'm getting new mail, but I cannot assign a smtp server to the (semi-)new account due to the above. I can re-assign the smtp server per email but not set it permanently and frequently forget and this is causing confusion. Is there any remedy for this?
Attached screenshots

All Replies (2)

rsargent1973
rsargent1973 Úinéir na ceiste
more options

I just notice that the account is duplicated in the Sent portion of the left panel on main screen (server listing and such). The account in NOT duplicated in the Inbox section of that panel.

rsargent1973
rsargent1973 Úinéir na ceiste
more options

My aplogies: Thunderbird version 68.10.0 on Ubuntu-20.04.1 I am NOT getting an new emails. When I select the account the old emails are listed but cannot be opened. As long as the account is selected the get-message-spinner is on.