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will not remember banking website

  • 4 respostas
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

mls72
mls72
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every time i try to log on to my banks website it has to send me an email with passcode. I never had this problem with Internet Explorer. i have gone to tools in firefox and added my banks website and this does not help with the cookies. My bank says its mozilla issue with cookies and i have set everything to allow cookies within firefox.

every time i try to log on to my banks website it has to send me an email with passcode. I never had this problem with Internet Explorer. i have gone to tools in firefox and added my banks website and this does not help with the cookies. My bank says its mozilla issue with cookies and i have set everything to allow cookies within firefox.

All Replies (4)

Microrobot
Microrobot
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.

Now, a new tab containing your troubleshooting information should open.

  1. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  2. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  3. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

FredMcD
FredMcD
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Reset Firefox {web link} is a LAST RESORT ! !

FredMcD
FredMcD
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There are several things to try.

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Permissions Manager. Look for your web site. Make sure the settings for that site look like this;

Store Passwords: Allow Set Cookies: Allow

Now try again.

FredMcD
FredMcD
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If the above does not help,

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy.

Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.