Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 4 respostas
  • 4 have this problem
  • 4 views
  • Last reply by FredMcD

RocketV
RocketV
more options

Since version 28 or so, Firefox has often randomly crashed and I have no idea what could be the link between the crashes.

I've tried refraining from using ChatZilla, though the crashes persist, even through version 30 (my current version). Plugin Check checks out. I briefly tried Safe Mode, but I stopped since I have no idea what could trigger it. The only other thing I can think of might be my Tumblr browsing habits, since I browse that site frequently (though it could also be unconnected to that).

Since version 28 or so, Firefox has often randomly crashed and I have no idea what could be the link between the crashes. I've tried refraining from using ChatZilla, though the crashes persist, even through version 30 (my current version). Plugin Check checks out. I briefly tried Safe Mode, but I stopped since I have no idea what could trigger it. The only other thing I can think of might be my Tumblr browsing habits, since I browse that site frequently (though it could also be unconnected to that).

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

RocketV
RocketV Question owner
more options

Could have sworn the system info would have included that, but here you go:

bp-ef360503-558e-4689-ae42-115152140619 6/19/2014 1:12 AM bp-ace0dbf2-b995-4b79-8294-aada02140617 6/17/2014 12:55 PM bp-1712a115-efd8-4f80-9888-18ad52140617 6/17/2014 11:38 AM bp-e2b46843-a7eb-455a-9da3-1a6572140617 6/17/2014 1:29 AM bp-ca2e3d39-6eb2-4293-ad99-9d43e2140617 6/16/2014 8:15 PM

FredMcD
FredMcD
more options

The Firefox crash reports go to a database for the engineers to look thru.

FredMcD
FredMcD
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.