Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox gmail is not allowing attachments. Icon does not respond. Why?

  • 2 respostas
  • 9 have this problem
  • 51 views
  • Last reply by cor-el

Renvyle
Renvyle
more options

I send my work out as an email with word document attached. The paper clip icon shows "attach file" when I run curser over it, but does not respond when I clock on it to begin process of attaching a file. It is also showing as lightly colored icon when others are in darker color. I tried this on two different computers with the same response. Also rebooted computer to no avail. Is it me or the program? Gmail referred me to Firefox. Thanks for any help.

I send my work out as an email with word document attached. The paper clip icon shows "attach file" when I run curser over it, but does not respond when I clock on it to begin process of attaching a file. It is also showing as lightly colored icon when others are in darker color. I tried this on two different computers with the same response. Also rebooted computer to no avail. Is it me or the program? Gmail referred me to Firefox. Thanks for any help.

Chosen solution

If you can't add attachments to Gmail messages then you need to add an allow exception to allow pop-ups for this Google website (mail.google.com). Easiest to do this is to click the padlock on the location bar and click the "More Information" button to open the "Tools > Page Info" window with the Security tab selected. Proceed to the Permissions tab Remove the tick on "Open Pop-up Windows" > "Use Default" and click the Allow radio button to change the permission to allow pop-ups for the mail.google.com domain.

Google is looking into this issue, see:

Ler a resposta no contexto 👍 0

All Replies (2)

Sourjobraato Banerjee
Sourjobraato Banerjee
more options

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you can't add attachments to Gmail messages then you need to add an allow exception to allow pop-ups for this Google website (mail.google.com). Easiest to do this is to click the padlock on the location bar and click the "More Information" button to open the "Tools > Page Info" window with the Security tab selected. Proceed to the Permissions tab Remove the tick on "Open Pop-up Windows" > "Use Default" and click the Allow radio button to change the permission to allow pop-ups for the mail.google.com domain.

Google is looking into this issue, see: