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Application Basics ------------------ Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 Crash R

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Application Basics

Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: ArcadeParlor Version: 1.0 Enabled: false ID: {F32E7E42-9AFA-47CA-A0C4-D07EE651D404}

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Unfriend Checker Version: 1.0 Enabled: false ID: uc@uc.com

Graphics

Adapter Description: Intel(R) G33/G31 Express Chipset Family Adapter Drivers: igdumd64 Adapter RAM: Unknown Device ID: 0x29c2 DirectWrite Enabled: false (7.0.6002.23200) Driver Date: 2-26-2009 Driver Version: 7.15.10.1666 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446 browser.startup.homepage_override.buildID: 20140716183446 browser.startup.homepage_override.mstone: 31.0 extensions.lastAppVersion: 31.0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2

Experimental Features

Application Basics ------------------ Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: ArcadeParlor Version: 1.0 Enabled: false ID: {F32E7E42-9AFA-47CA-A0C4-D07EE651D404} Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8} Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Unfriend Checker Version: 1.0 Enabled: false ID: uc@uc.com Graphics -------- Adapter Description: Intel(R) G33/G31 Express Chipset Family Adapter Drivers: igdumd64 Adapter RAM: Unknown Device ID: 0x29c2 DirectWrite Enabled: false (7.0.6002.23200) Driver Date: 2-26-2009 Driver Version: 7.15.10.1666 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446 browser.startup.homepage_override.buildID: 20140716183446 browser.startup.homepage_override.mstone: 31.0 extensions.lastAppVersion: 31.0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2 Experimental Features ---------------------

Chosen solution

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

________________________________________________________________________________


Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

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Chosen Solution

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

________________________________________________________________________________


Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).