We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can't Access Bookmarks After New Sync

  • 1 resposta
  • 6 have this problem
  • 5 views
  • Last reply by guigs

RicoTubbs34
RicoTubbs34
more options

I just got a Galaxy S3 & started using Firefox with the new sync which requires you to make an account. My old phone was an HTC ONE MAX using the old sync method.

After syncing my Galaxy I still don't have access to my desktop bookmarks in the bookmark tab. Is anyone else having this problem?

I just got a Galaxy S3 & started using Firefox with the new sync which requires you to make an account. My old phone was an HTC ONE MAX using the old sync method. After syncing my Galaxy I still don't have access to my desktop bookmarks in the bookmark tab. Is anyone else having this problem?

All Replies (1)

guigs
guigs
more options

HI RicoTubbs34, Thank you for your question. When you mentioned that you synced the previous phone to the old Firefox Sync, did you ever update to the new version of sync? or are all devices connected to the same account? If not, please take the opportunity to do this:

If yes, and you are still not seeing the Desktop Bookmarks folder please try the "Sync Now" option from the Tools menu on Firefox for desktop. Wait a bit then sync now from the Galaxy 3 Firefox account menu.

Do they now appear?