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Unexpected error when trying to sign in to sync

  • 1 resposta
  • 15 have this problem
  • 19 views
  • Last reply by guigs

mfackler
mfackler
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Version 32.0.3 installed. I've been getting a message that Firefox unable to sync for the last **days So when i tried to log out of sync and log back in. I get an error "unexpected error" when i try to log in. So i tried to create a new account and get the same issue from the log in page. Have looked at everything listed on troubleshooting sync page Still the same issue.

Version 32.0.3 installed. I've been getting a message that Firefox unable to sync for the last **days So when i tried to log out of sync and log back in. I get an error "unexpected error" when i try to log in. So i tried to create a new account and get the same issue from the log in page. Have looked at everything listed on troubleshooting sync page Still the same issue.

All Replies (1)

guigs
guigs
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HI mfackler, That usually means something has gone wrong. If you have already tried to sign out and back in in accounts.firefox.com please provide the following troubleshooting information for further investigation:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.