Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ever since I updating to 34.0.5 I have experienced numerous audio problems.

  • 7 respostas
  • 4 have this problem
  • 2 views
  • Last reply by smoshea

more options

Ever since Firefox updated to 34.0.5, I have experienced numerous video and audio problems. Initially, I couldn't play videos at all, but installing Shockwave Flash fixed that. Then all of my videos played silently. I updated my plugins (Quicktime and VLC were the only ones asking for an update) which shouldn't have fixed the problem as I do not believe I was actually using those plugins at the time, but nevertheless it seems to have worked. Now I can play videos with sound, but the quality of that sound is severely reduced and even occasionally staticky. What gives?

Ever since Firefox updated to 34.0.5, I have experienced numerous video and audio problems. Initially, I couldn't play videos at all, but installing Shockwave Flash fixed that. Then all of my videos played silently. I updated my plugins (Quicktime and VLC were the only ones asking for an update) which shouldn't have fixed the problem as I do not believe I was actually using those plugins at the time, but nevertheless it seems to have worked. Now I can play videos with sound, but the quality of that sound is severely reduced and even occasionally staticky. What gives?

Chosen solution

those are the same products - "adobe flash player" is the consumer facing term "shockwave flash" the technical name...

Ler a resposta no contexto 👍 1

All Replies (7)

more options

hello smoshea, can you try to reset all custom network preferences in firefox and see if this changes things? enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for preferences starting with network.http - right-click and reset each custom entry (=shown in bold) back to the default value.

since there are also remnants of conduit showing up in the preferences, it may be worth running a scan with different security tools specialised in adware like the free version of malwarebytes and adwcleaner. Troubleshoot Firefox issues caused by malware

more options

Thanks for pointing me to adwcleaner. I appreciate the assistance. I ran the program and reset the network preferences per your instructions, but I am still having problems. Right now I have The Decemberists - Make You Better playing on YouTube on another tab, and am experiencing the same glitchy audio that has been happening. Any other ideas?

more options

another thing you may want to try is to update the flash plugin to version 16.0.0.235 which was released a short while ago. you can download it from http://www.adobe.com/products/flashplayer/distribution3.html (use the windows-exe for plugin-based browsers).

more options

That seems to be different from Shockwave. Will installing that conflict with that? Should I uninstall one of them, or do they work fine together? Sorry if this seems like a newb question.

more options

Chosen Solution

those are the same products - "adobe flash player" is the consumer facing term "shockwave flash" the technical name...

more options

Re: Shockwave vs. Adobe Flash, thanks for the info! I had seen the two terms used on different pages on Adobe's site, so it seemed like they were different players. Also, for some reason, Firefox's plugin check never picked up that the flash player was out of date.

I believe my audio issues are gone now, thanks!

more options

Oh nuts, nevermind, the problem is not solved after all.... what the heck!?

ETA: Though, now I just heard the same problem with an Outlook notification, so I suspect the problem is my computer... oh well, thanks!

smoshea modificouno o