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We have several PC's connected to the same account (IMAP), there is a server-off error and works only one computer at a time.

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  • Last reply by spurb

spurb
spurb
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We have three computers to check the same email account (IMAP) and when more than one is working and try to send a mail message appears:. "Server has disconnected geral@spurb.com The server may have gone down or there may be a network problem. " Just off the thunderbird on other computers, with only a computer connected to the error disappears and everything works fine. When this happens, sometimes gives error while sending an email, "error saving the message in Sent" and the mail is not stored in the thunderbird or on the server, but is sent.

We have three computers to check the same email account (IMAP) and when more than one is working and try to send a mail message appears:. "Server has disconnected geral@spurb.com The server may have gone down or there may be a network problem. " Just off the thunderbird on other computers, with only a computer connected to the error disappears and everything works fine. When this happens, sometimes gives error while sending an email, "error saving the message in Sent" and the mail is not stored in the thunderbird or on the server, but is sent.

Chosen solution

Tools menu > account settings > server settings > asvanced and reduce the number of connections from 5 to say 2 and see how it goes. I m assuming the total connection on the total machines is the issue so reducing then should help.

Seriously having multiple concurrent users is not a good way to manage an imap account.

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All Replies (5)

Zenos
Zenos
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Some misguided email operators allow only one connection to an account at a time. (I had one like this myself, and to add insult to injury, when you disconnected, you weren't logged off from the server for up to 15 minutes later, so you couldn't just switch to another computer immediately.)

Who provides your email service? If you don't know how to answer this question, try Help|Troubleshooting Information, clear "Include account names", click "Copy text to clipboard" and paste (right-click|paste, or ctrl+v) into your reply here.

spurb
spurb Question owner
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This problem just started about 2 months, before worked fine. This is an email from paid domain. In our case so that we close the program in the other pc's, close and open the Tunderbird and is working well immediately. 

 Informações básicas sobre o aplicativo

   Nome: Thunderbird
   Versão: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Pasta do perfil: Abrir pasta

             (disco local)
   ID da compilação do aplicativo: 20141127140543
   Plugins ativos: about:plugins
   Configuração da compilação: about:buildconfig
   Uso de memória: about:memory

 Contas de mail e news
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.spurb.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.spurb.com:25, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop3.live.com:995, SSL, passwordCleartext
     OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-df4fc59f-21fb-49f7-b299-5e09d2140108 (08-01-2014)
   http://crash-stats.mozilla.com/report/index/bp-ad582884-84ef-4ea5-8d52-20cbb2140102 (02-01-2014)

 Extensões
   Lightning, 3.3.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mailbox Alert, 0.16.4, true, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}
   Provider for Google Calendar, 1.0.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

 Preferências importantes modificadas

   Nome: Valor

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 31.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 0346bf66-5df4-4b31-9e64-8baffd5fa65
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1419930769
     places.history.expiration.transient_current_max_pages: 80509
     plugin.importedState: true

 Gráficos

     Descrição do adaptador: NVIDIA GeForce 210
     ID do fornecedor: 0x10de
     ID do dispositivo: 0x0a65
     RAM do adaptador: 512
     Drivers do adaptador: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Versão do driver: 9.18.13.4052
     Data do driver: 7-2-2014
     Direct2D ativo: true
     DirectWrite ativo: true (6.2.9200.16571)
     Parâmetros ClearType: Parâmetros ClearType não encontrados
     Renderização WebGL: false
     Janelas aceleradas pela GPU: 1/1 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Acessibilidade

   Ativado: 0
   Bloquear acessibilidade: 0

 Versões das bibliotecas

     Versão mínima esperada
     Versão em uso

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
spurb
spurb Question owner
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Who Provides my email service is cPanel ...

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Tools menu > account settings > server settings > asvanced and reduce the number of connections from 5 to say 2 and see how it goes. I m assuming the total connection on the total machines is the issue so reducing then should help.

Seriously having multiple concurrent users is not a good way to manage an imap account.

spurb
spurb Question owner
more options

Thanks!!!