Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sending of message failed. Unable to open the temporary file C:\Users\Admin\AppData\Local\Temp\nsemail.eml. Check your 'Temporary Directory' setting.

  • 10 respostas
  • 2 have this problem
  • 18 views
  • Last reply by Matt

more options

after opening an email I knew to be a phishing attempt, I forwarded it to my bank's spam/phishing email address. I did NOT click any link in the suspicious email. only forwarded it. now when I try to send an email I get the following error message: Sending of message failed. Unable to open the temporary file C:\Users\Admin\AppData\Local\Temp\nsemail.eml. Check your 'Temporary Directory' setting.

I can't find a temp directory. where is this and how do I fix it?

after opening an email I knew to be a phishing attempt, I forwarded it to my bank's spam/phishing email address. I did NOT click any link in the suspicious email. only forwarded it. now when I try to send an email I get the following error message: Sending of message failed. Unable to open the temporary file C:\Users\Admin\AppData\Local\Temp\nsemail.eml. Check your 'Temporary Directory' setting. I can't find a temp directory. where is this and how do I fix it?

All Replies (10)

more options

What is your anti-virus software?

I forwarded it to my bank's spam/phishing email address.

That's most likely a waste of time. If your bank does anything with it at all (which I doubt) they'd need the original headers. By forwarding the message, this information is lost. To preserve the original headers you'd need to save the original message and send it to your bank as an attachment.

more options

I use AVG anti Virus. AVG popped up and said it was a threat, which I already knew. It disabled the threat, and after that I can't send any emails. Need to find the location of the temporary directory to fix issue, but I can't find the temp directory.can anyone tell me how to find it?

more options

again, the error I keep getting when trying to send any email is:

Sending of message failed. Unable to open the temporary file C:\Users\Admin\AppData\Local\Temp\nsemail.eml. Check your 'Temporary Directory' setting.

how can I fix this?

more options
more options

I had already tried starting thunderbird in safe mode prior to posting the help message. it didn't resolve the issue. really need to find location of temp directory I think to solve this unless someone else has experienced this same issue and knows how to correct it.

more options

I was talking about starting *Windows* in safe mode.

more options

just finished a system restore to the point just prior to the issue. that fixed it.

more options

I doubt that this did fix the underlying problem, and I wouldn't be surprised if you'll see the issue again. Anyway, good luck. It's always interesting to see how people read and follow instructions. For the time being you may mark this thread as 'Solved'. Thank you.

more options

starting windows AND Thunderbird in safe mode did not make it go away. system restore made it go away. the problem is still finding location of temp directory, that is not solved in case it ever happens again. I can read and follow instructions just fine thank you, but a "fix" would have been finding the temp directory and going from there.

more options

Perhaps if you asked Microsoft or AVG the cause of your problem.

open the start menu and type %tmp% into the run/search box and press enter. It is the hidden folder Windows uses, not Thunderbird.

You have allowed AVG to quarantine the file, result: All outgoing mail which reuses the name fails. No surprise there. So get AVG to actually fix the problem by removing it, not flagging the file for no access and you will make progress.