Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 3 respostas
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

Mikeglo
Mikeglo
more options

Regularly, sometimes three times a day Firfox begins to hang up and eventually crashes. I have tried most all the suggested fixes, virus scan with Norton, reload Firefox application. I notice that, in Windows Task Manager, that the Firefox process: firefox.exe*32 on start up will indicate about 250 MB of memory used and after an hour or two will exceed 2.5 GB is this an issue?

Regularly, sometimes three times a day Firfox begins to hang up and eventually crashes. I have tried most all the suggested fixes, virus scan with Norton, reload Firefox application. I notice that, in Windows Task Manager, that the Firefox process: firefox.exe*32 on start up will indicate about 250 MB of memory used and after an hour or two will exceed 2.5 GB is this an issue?

All Replies (3)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Mikeglo
Mikeglo Question owner
more options

Date Submitted bp-d359a3ea-8011-467c-8d47-00b972150216 2/16/2015 1:05 PM bp-980e5c76-5711-44b8-ae7a-ca7662150216 2/16/2015 10:26 AM bp-f613c6b3-e4d8-45fe-bb04-3da0e2150216 2/16/2015 7:19 AM bd98c283-db47-4b56-b732-0a62636fe70c 2/16/2015 2:01 AM bp-33aa000a-2eb2-40cf-bf3a-6da6e2150216 2/15/2015 9:22 PM bp-a0af2b75-f412-436a-a326-bbaba2150215 2/15/2015 8:05 AM bp-9a403afa-ca6d-404e-9661-0f7c12150216 2/14/2015 4:51 PM bp-7a2c3eb4-1de3-42e2-a6cd-e43cb2150216 2/14/2015 3:38 PM bp-a448fff1-f560-4b8a-9307-7943a2150216 2/14/2015 1:31 PM bp-ec21d9aa-f600-4fc8-aa7c-b87b82150214 2/13/2015 11:32 PM bp-ca3f81cb-9073-4288-8c0a-88b4a2150213

FredMcD
FredMcD
more options

The crash report flagged these programs;

On some; Process Type plugin Shockwave Flash Version:16.0.0.305

On others;

Signature OOM

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver

cclib.dll = Antivirus Control Center

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

coFFPl34.dll = Norton Identity Safe

coWPPlg.dll = Norton Confidential

Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

Check for updates for your Norton programs. It might be best to uninstall Norton totally, then reinstall the current versions.