Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I cannot log in to a website after trying suggestions, can you help?

  • 2 respostas
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Jenfee
Jenfee
more options

When I open Mozilla, I have two tabs that automatically come up: Zen Planner login & GoDaddy. I was having problems with GoDaddy & so did a cache clearing. After that, GoDaddy was fine but I could no longer access Zen Planner. The tab title is there, but the timer just keeps going round.

When I open Mozilla, I have two tabs that automatically come up: Zen Planner login & GoDaddy. I was having problems with GoDaddy & so did a cache clearing. After that, GoDaddy was fine but I could no longer access Zen Planner. The tab title is there, but the timer just keeps going round.

All Replies (2)

FredMcD
FredMcD
more options

Does the page fully load?

Hold down the <shift> key and have the page reload.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window