Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Lastest Flash (16.0.0.305) is installed but Firefox still says I need Flash for most videos. Why?

cgartist7
cgartist7
more options

I have installed flash multiple times, restarted Firefox, and everything I can think of but every time I come to a page that uses flash player it STILL Says I need Flash player to see the video or whatever is using flash. This has been going on for a while now since the last Firefox update.

I have installed flash multiple times, restarted Firefox, and everything I can think of but every time I come to a page that uses flash player it STILL Says I need Flash player to see the video or whatever is using flash. This has been going on for a while now since the last Firefox update.

All Replies (2)

cgartist7
cgartist7 Question owner
more options

Correction: My Shockwave plugin is v17.0.0.134. whenever flash on a site comes up it asks for v 10.2 or higher. (pretty sure 17 is higher).

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

In your More System Details, there is a mystery line that just says "Flash" while the official line says "Shockwave Flash". Could you use by test page to generate a list of the full information for each plugin so it's easier to figure out which one is the stranger?

http://dev.jeffersonscher.com/jstest.asp

Scroll down a bit to the plugin list. It's the "Description" line that will say just "Flash". What is the name of the plugin?