Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

crashing on multiple computers

  • 2 respostas
  • 2 have this problem
  • 1 view
  • Last reply by nsm8930

nsm8930
nsm8930
more options

Firefox has been crashing randomly (not at start up) and without warning (is responsive until the crash) on both my work and home computers. My IT person at work has reinstalled drivers, updated versions, uninstalled/reinstalled, etc and to no avail. My home Firefox is now crashing as well. There are no viruses on either computer (we ran virus scans just in case).

Since this is happening on multiple non-related computers my feeling is that this is a Firefox issue and I'm guessing others are having the same issue.

Firefox has been crashing randomly (not at start up) and without warning (is responsive until the crash) on both my work and home computers. My IT person at work has reinstalled drivers, updated versions, uninstalled/reinstalled, etc and to no avail. My home Firefox is now crashing as well. There are no viruses on either computer (we ran virus scans just in case). Since this is happening on multiple non-related computers my feeling is that this is a Firefox issue and I'm guessing others are having the same issue.

All Replies (2)

ideato
ideato
more options

Hello nsm8930, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Also please uninstall the Shockwave Flash 16.0 r0 and keep only the latest Shockwave Flash 17.0 r0, both versions installed maybe cause issues.


thank you

nsm8930
nsm8930 Question owner
more options

nsm8930 said

Firefox has been crashing randomly (not at start up) and without warning (is responsive until the crash) on both my work and home computers. My IT person at work has reinstalled drivers, updated versions, uninstalled/reinstalled, etc and to no avail. My home Firefox is now crashing as well. There are no viruses on either computer (we ran virus scans just in case). Since this is happening on multiple non-related computers my feeling is that this is a Firefox issue and I'm guessing others are having the same issue.

Here are my latest crashes. From my work computer: bp-b88a0363-6e9e-40ca-82e5-466012150424 4/24/2015 11:27 AM bp-09b4aa00-a3b9-408e-931a-343082150424 4/24/2015 10:55 AM bp-96aad7b8-15b2-4cd0-9248-ce4672150423 4/23/2015 1:38 PM bp-419b585c-094e-4f2a-bb21-37b1b2150423 4/23/2015 11:19 AM bp-603d329f-5e08-4018-93ba-f7b812150423 4/23/2015 8:36 AM bp-0acfa328-e6f1-41ca-9992-f5bc52150423 4/23/2015 8:19 AM bp-bda4e222-6acd-4377-a637-327c42150422 4/22/2015 3:28 PM bp-529e1bca-689b-4540-9059-a57e02150422 4/22/2015 10:24 AM bp-a58b4158-d152-43ab-a8cd-2dafc2150422 4/22/2015 8:36 AM bp-7632cc8a-0a04-46ff-bf68-6d3ed2150422 4/22/2015 8:26 AM bp-5ee6599e-c5c5-4803-88cb-690a92150422 4/22/2015 8:11 AM bp-69bfc7e9-3863-42c5-a2af-578a42150421 4/21/2015 8:57 AM bp-3a7d0f2d-9df8-4a6c-a723-0d7fa2150421

From my home computer bp-d58101a9-25fa-4a19-ad5d-389452150424 

   4/24/2015    7:25 AM

bp-89f5f321-130b-47e1-bf89-b5df62150421 

   4/21/2015    4:49 PM