Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My phone name brand.

  • 1 resposta
  • 4 have this problem
  • 1 view
  • Last reply by user1222325

more options

I tried to install Fire Fox on my phone and it says it's not compatible. It also says it's a Virgin Mobile. It's not. It's a Samsung Galaxy S 4. Why is this happening?

I tried to install Fire Fox on my phone and it says it's not compatible. It also says it's a Virgin Mobile. It's not. It's a Samsung Galaxy S 4. Why is this happening?

All Replies (1)

more options

Hi, could you try visiting play.google.com on your PC and logging in with google account you use on your S4. Then go to settings and remove your device. Next, open play store on your phone and try downloading Firefox again. Please let me know, if this helped.