Forgot password and cappcha is turned off what should I do?
I put in my password and it was recognized. do not now why. Tryid to retrieve it by using forgot password. The audio cappcha was turned off. ??????
I put in my password and it was recognized. do not now why. Tryid to retrieve it by using forgot password. The audio cappcha was turned off. ??????
All Replies (1)
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
- https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"