Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have two computers firefox on one and I want to install on the other but my computer keeps kicking me off even if I try to set defaults to mozilla.

more options

My computer boots me off and states that it has recovered from a critical error and keeps re booting. I set program access and default to mozilla and it boots me off. It boots me off when I try to re download,when I click on mozilla shortcut it kicks me off .I have all my setting set the same as the computer that works but it will only work with internet explorer.

          Greg Blasco  

edited email from public and spambots.

My computer boots me off and states that it has recovered from a critical error and keeps re booting. I set program access and default to mozilla and it boots me off. It boots me off when I try to re download,when I click on mozilla shortcut it kicks me off .I have all my setting set the same as the computer that works but it will only work with internet explorer. Greg Blasco edited email from public and spambots.

James modificouno o

Chosen solution

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Microsoft Fix it Solution Center: troubleshooting software issues

https://support.microsoft.com


Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Microsoft Fix it Solution Center: troubleshooting software issues

https://support.microsoft.com


Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

more options

Does the other system also run XP?

Can you start Firefox in its Safe Mode? To do that, hold down the Shift key when starting Firefox. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If that doesn't work, either, maybe it's a malware infection?