Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My previous computer was lost by an airline, my new computer will not sync any information from my firefox account. No passwords have been changed.

more options

When I attempt to sync it appears to work but no data is transferred at whatsoever.

I managed to get hold of a new machine within two days of last using the old laptop, I am not optimistic about seeing the old one again. Is any data stored on the Mozilla cloud service because I have no other devices running firefox. I have used firefox sync successfully in the past to transfer data between old and new computer, but I usually have both of them at hand when I sync. I haven't changed any passwords so my encryption key should still be valid.

Is there any hope, or should I start resetting the hundred or so passwords on my old account?

When I attempt to sync it appears to work but no data is transferred at whatsoever. I managed to get hold of a new machine within two days of last using the old laptop, I am not optimistic about seeing the old one again. Is any data stored on the Mozilla cloud service because I have no other devices running firefox. I have used firefox sync successfully in the past to transfer data between old and new computer, but I usually have both of them at hand when I sync. I haven't changed any passwords so my encryption key should still be valid. Is there any hope, or should I start resetting the hundred or so passwords on my old account?

All Replies (1)

more options

"I haven't changed any passwords so my encryption key should still be valid. "

The "encryption key" hasn't been "user facing" since the Firefox 28 version. With Firefox 29-plus versions [released April 29, 2014] it has been a "hidden implementation" - not something the user see's or has to input to use Sync.

Quite honestly I would reset all the passwords to play it safe.