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How to register a non @gmail.com account

  • 2 respostas
  • 14 have this problem
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  • Last reply by sfhowes

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My email address ends with @ualberta.ca and not @gmail.com. Thunderbird doesn't seem to accept my email address. It gives me a message saying "Thunderbird failed to find the settings for your email account". I use gmail to access my ualberta.ca email. My password is entered correctly. I've tried putting imap.ualberta.ca, and change ssl to ssl/tls and played around with it but it's not working.

My email address ends with @ualberta.ca and not @gmail.com. Thunderbird doesn't seem to accept my email address. It gives me a message saying "Thunderbird failed to find the settings for your email account". I use gmail to access my ualberta.ca email. My password is entered correctly. I've tried putting imap.ualberta.ca, and change ssl to ssl/tls and played around with it but it's not working.

Chosen solution

The instructions are here:

https://uofaprod.service-now.com/kb_view.do?sysparm_article=KB0011829

After enabling IMAP, the correct settings for TB should be:

incoming IMAP server: imap.gmail.com port: 993 Connection security: SSL/TLS Authentication: normal password Username: your ualberta email address

outgoing SMTP server: smtp.gmail.com port: 587 Connection security: STARTTLS Authentication: normal password Username: your ualberta email address

There are some additional tips re Gmail accounts here, such as disabling the copying of sent messages to the Sent folder (Gmail does it automatically).

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All Replies (2)

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Use manual setup. Get the correct setting from your provider and use them.

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Chosen Solution

The instructions are here:

https://uofaprod.service-now.com/kb_view.do?sysparm_article=KB0011829

After enabling IMAP, the correct settings for TB should be:

incoming IMAP server: imap.gmail.com port: 993 Connection security: SSL/TLS Authentication: normal password Username: your ualberta email address

outgoing SMTP server: smtp.gmail.com port: 587 Connection security: STARTTLS Authentication: normal password Username: your ualberta email address

There are some additional tips re Gmail accounts here, such as disabling the copying of sent messages to the Sent folder (Gmail does it automatically).