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Bookmarks sometimes show what looks like corrupted memory until the curser is moved over them

  • 6 respostas
  • 2 have this problem
  • 2 views
  • Last reply by alansh

alansh
alansh
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When I click on the 'bookmarks' menu item, sometimes I just get black squares for some of the list until I move the curser over those items. Then, it seems like a memory refresh takes place and everything is fine.

I've attached a screenshot. Also, in the Troubleshooting Information, I see this:

AzureSkiaAccelerated 0 (#0) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#2) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#3) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#4) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#5) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#6) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0

Not sure what that means. Does it help?

Alan

When I click on the 'bookmarks' menu item, sometimes I just get black squares for some of the list until I move the curser over those items. Then, it seems like a memory refresh takes place and everything is fine. I've attached a screenshot. Also, in the Troubleshooting Information, I see this: AzureSkiaAccelerated 0 (#0) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#2) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#3) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#4) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#5) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 (#6) Error [D2D1.1] 4CreateBitmap failure Size(64,16400) Code: 0x80070057 format 0 Not sure what that means. Does it help? Alan

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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All Replies (6)

alansh
alansh Question owner
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Not sure if the image uploaded, so here it is.

Alan

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

alansh
alansh Question owner
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I tried disabling hardware acceleration and that worked but it was very clunky.

So, I upgraded the video driver (Control panel -> Device manager-> Display Adapters) and that seems to have made a difference (I did re-enable the hardware acceleration).

So, thanks for the pointers.

Alan

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You're welcome.

alansh
alansh Question owner
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Its come back !!! But much less often.

Phooey!

Alan